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Shipping and Returns Policy
Shipping
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Order Processing:
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
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Shipping Rates and Delivery Estimates:
Shipping charges and delivery estimates for your order will be calculated and displayed at checkout. We offer standard and express shipping options to meet your needs.
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Shipment Confirmation and Order Tracking:
Once your order has shipped, you will receive a shipment confirmation email with your tracking number. The tracking number will be active within 24 hours.
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International Shipping:
We currently ship to select countries. Shipping rates and delivery times for international orders vary by destination. Please note that your order may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the customer's responsibility.
Returns
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Return Policy:
If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be in their original condition, unused, and in their original packaging. Customized or made-to-order items are not eligible for returns unless they arrive damaged or defective.
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Return Process:
To initiate a return, please email us at [customer service email] with your order number and the reason for the return. We will provide you with detailed instructions on how to return your item. Return shipping costs are the customer's responsibility.
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Refunds:
Once we receive and inspect your return, we will process your refund. The refund will be applied to your original method of payment within 5-10 business days. Original shipping charges are non-refundable.
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Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at [customer service email] with your order number and a description of the issue. We will work to resolve the situation as quickly as possible, either by replacing the item or refunding your purchase.